Shipping and Returns


    The Kink Monster Shipping Rules

    "Freeee Shipping"

    Spend at least $50 for free shipping in the United States!

    Spend at least $90 for free shipping on International orders!

    (Standard Shipping rates $10.95)

    "Shipping Times"
    We take about 2-7 business days to create apparel products, and 2-5 business days for non-apparel products.
    Do remember to add shipping times on top of that.
    "Delivery Times"


    1.Processing and Delivery

     

    Please consider processing and handling times in your shipping estimates, which can be 2-5 business days.

        (The delivery times of the shipping methods we offer are estimates provided by the carriers, so, there may be some cases when packages are delivered outside of the listed estimated time-frame.)

    We work hard to ensure everything runs smoothly, but sometimes there are hiccups.

    (Kink Monster is not responsible for delays due to Customs, on International orders.

     


    2. Business days do NOT include Saturday and Sunday.

    Soooo, if you place an order on a Friday morning, there's a teeny, tiny chance it mayyy not be processed until Monday morning.

    Those days are left open to put Baby in the corner...



    3. Some products might be shipped separately.

    I know, I know... it may sound scary, but your Kink Monster products are made-to-order, and vendor inventory can vary at any given moment; because of this, your order may arrive in separate packages.

    (But, don't worry your cute little heads, it's just our way of making sure we are able to provide the shortest processing and shipping windows for your orders!)



    4. Package lost in transit

    If you think that the package may be lost in transit, make sure you get in touch with our support team no later than 4 weeks after the estimated delivery date.




    The Kink Monster International Shipping Rules
    "International Shipping"

     


    5. Customs fees and/or Import taxes



    Shipments outside of the USA may incur customs fees, depending on the destination country.

    The fee may vary depending on your order value, country limits, and other factors.

    As a buyer, you are responsible for any Customs fees, and/or Import Taxes that may apply.

    (Kink Monster is not responsible for delays due to Customs.)



     

    The Kink Monster Return Rules
    "Returns and Exchanges"



    6. Conditions of return


    Buyers are responsible for return shipping costs.

    If the item is not returned in its original condition, the buyer is responsible for any loss in value.


    7. Questions about your order?


    Please Contact Us if you have any problems with your order!

    Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received.

    For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.

    Due to their nature, the following items can NOT be returned or exchanged, unless they arrive damaged or defective:

    •     Custom or personalized orders
    •     Digital downloads
    •     Intimate items (for health/hygiene reasons) so, pleaseeeeeee don't :-)

     

     

    To

    Basic

    Expedited

    USA

    3-5 business days via USPS

    3-8 business days via FedEx SmartPost

    1-3 business days via FedEx

    Canada

    5-10 business days without tracking

    1-5 business days via FedEx

    Australia

    10-20 business days without tracking

    1-5 business days via FedEx

    International from USA

    10-20 business days without tracking

    1-5 business days via FedEx